Avril and Lee’s Journey

What this video covers

Avril and Lee reflect on their overall stay, saying the staff made the biggest difference and that they felt genuinely cared for rather than treated as customers. One of them describes it as her first time having any kind of procedure and having felt nervous beforehand, but says she felt instantly welcomed and supported once she arrived, comparing it to being at home. Both say they would recommend the experience to others.

• Say the staff made them feel genuinely cared for, not just treated as customers
• One of them describes it as her first time having this kind of procedure and having felt nervous beforehand
• Both say they would recommend the experience to others

We’ve had an absolutely amazing time here beautiful place lovely surroundings but it’s the people that make the difference the staff are absolutely amazing we don’t feel like all they want is our money what they want is to care for us and we’ve been extremely well careful and supported during what’s not been a very straightforward Journey just wonderful thank you all enough and especially tiona I would obviously Echo a lot of what’s been said my first time ever having done anything like this lots of worry lots of concerns but the moment I walked through the door they just melted no longer there and I actually felt as though I was in my home from home and could not have been made to feel more welcome more cared for and more supported throughout the whole of my stay and I could not recommend both this establishment and this journey to anyone it has been beyond my all the strings