Patient story
Avril and Lee’s Journey
What this video covers
Avril and Lee reflect on their overall stay, saying the staff made the biggest difference and that they felt genuinely cared for rather than treated as customers. One of them describes it as her first time having any kind of procedure and having felt nervous beforehand, but says she felt instantly welcomed and supported once she arrived, comparing it to being at home. Both say they would recommend the experience to others.
- Say the staff made them feel genuinely cared for, not just treated as customers
- One of them describes it as her first time having this kind of procedure and having felt nervous beforehand
- Both say they would recommend the experience to others
Watch more on our YouTube channel
Guides on planning, travelling and recovering, plus answers from our surgeons.